CUSTOMER SERVICE TRAINING

We provide CUSTOMER SERVICE TRAINING COURSES for:

Restaurant Staff

• Shop assistants
  Receptionists
  Telephone Operators
  Customer Service / sales Representatives
  Guest Relation Officers

We teach by

Lecture | Discussion | Role-play

Why would you use our CUSTOMER SERVICE TRAINING COURSE?

We have more than 20 years experience of service and sales in the hospitality, tourism , and restaurant industries.

• We provide tailor made courses
  We provide in-house & off-site training
  Small groups (max 10 persons)
  After course, Follow up service
  Very reasonable fees

The first question that may arise in your mind is why you would think about spending money on CUSTOMER SERVICE TRAINING .

For me EXELLENT SERVICE is very important. I am the customer who wants to spend money in your shop or restaurant this means that I am important for their income and expect to be handled with respect and care!! When I leave your shop, restaurant I want to feel satisfied and happy, like everybody and I will return!!

  What is EXELLENT SERVICE?

• Politeness
  Friendliness
  Approaching the client in a right way
  Listening to the customer
  Understanding your customer
  How to deal with the customer
  The right attitude
  Respect
  Knowing the products that you sell
  Grooming

WHAT IS THE BENEFIT OF CUSTOMER SERVICE TRAINING?

Satisfied staff (It helps a person to grow in ability, skills, confidence, tolerance, commitment, initiative, understanding and motivation etc)

• Satisfied customers
  Repeating customers
  Customers are your marketing tool free of charge!! Use them.

• Most important. You will increase your sales. Repeating business and word of mouth testaments will add to the growth of your company.

WHICH SUBJECTS WILL BE DEALT WITH?

• The benefits (financial impact) of excellent service
  Customer service, Internal and External Customers
  Attitude of the staff toward customers
  Understanding the customer (Nationality etc)
  Why customers service is important
  Listening Skills
  Angry customers
  How to deal with complaints
  Know your product
  Grooming